Privacy Policy

    Last updated: 2026-05-22

    Consolacion Community Doctors, Inc. ("CCDI", "we", "us", "our") respects the privacy of every person who visits this website. This Privacy Policy describes how we handle personal information you provide when you use this website, in accordance with Republic Act No. 10173, the Data Privacy Act of 2012 and its Implementing Rules and Regulations.

    This Privacy Policy applies only to data collected through this website (ccdilab.com and its subpages). If you visit our clinic in person, a separate notice for patients applies and is available at the clinic reception.

    1. Who we are

    Consolacion Community Doctors, Inc.
    National Highway, Cansaga, Consolacion, Cebu 6001, Philippines
    Phone: (032) 422 0379 · Email: info@ccdilab.com
    Operating since 2003.

    For any question or request about how we handle your personal data, please contact us at info@ccdilab.com or by phone at (032) 422 0379. We have designated a member of our team as the responsible person for data privacy matters at CCDI, in accordance with Section 21 of the Data Privacy Act. Their identity is available upon written request.

    2. What personal data we collect through this website

    We only collect the personal data you choose to provide through this website, plus a limited amount of technical information your browser sends automatically when you visit.

    Information you provide when you book a corporate discovery call (through our scheduling tool):

    • Full name
    • Job title or role (e.g. HR Manager, Operations Lead)
    • Company name
    • Work email address
    • Mobile or landline number
    • Approximate number of employees at your company
    • Any message or context you choose to share when booking

    Information your browser sends automatically when you visit any page:

    • IP address
    • Device type, browser type and version
    • Operating system
    • Pages viewed on this website and the time of each visit
    • Referring website (the site that linked you to ours)
    • General location derived from your IP address (typically city-level)

    We do not collect or process medical, clinical, or health-related personal data through this website. Medical and clinical information is only collected when you visit the clinic in person and is governed by our separate clinic notice, the Magna Carta of Patients' Rights and Obligations Act of 2017, and applicable Department of Health (DOH) regulations.

    3. Why we collect this data

    We collect, use, and process the personal data above for the following purposes:

    • To schedule and conduct a 15-minute corporate discovery call you have requested.
    • To reply to your phone, Viber, or email inquiry.
    • To prepare a price quotation for your company's healthcare services.
    • To understand how visitors use our website so we can improve it.
    • To measure the effectiveness of our advertising, if you arrived at our website by clicking one of our ads.
    • To comply with our obligations under Philippine law, including responding to lawful requests from regulatory authorities.

    We will not use your personal data for any purpose that is materially different from those above without first obtaining your consent.

    4. Who we share this data with

    We share your personal data only with the parties listed below and only to the extent necessary for the purposes named above.

    • Our booking calendar provider, GoHighLevel (LeadConnector LLC, USA). Receives the personal data you submit when booking a corporate discovery call. GoHighLevel processes this data as our service provider under its own privacy practices. Because GoHighLevel is based in the United States, your data is transferred outside the Philippines for this limited purpose; we rely on the contractual protections in our service agreement with GoHighLevel.
    • Google LLC (Google Analytics). Receives anonymized website usage information so we can understand traffic patterns. We do not allow Google to use this data to build a personal profile of you.
    • Meta Platforms, Inc. (Facebook / Instagram Pixel). If you arrived at this website by clicking one of our ads, the Meta Pixel may receive a record of your visit so we can measure ad performance. We use the Pixel in aggregate-only mode.
    • Our internal staff at CCDI who need access to your data to schedule, prepare for, or follow up on a corporate discovery call.
    • Government regulators or courts, where we are legally required to disclose data — for example, in response to a subpoena, court order, or lawful request from a competent Philippine authority.

    We do not sell your personal data, and we do not share it with marketing or advertising networks beyond the limited measurement use described above.

    5. How long we keep this data

    We keep your personal data only for as long as necessary for the purpose for which it was collected and for any longer period required by Philippine law.

    • Discovery-call booking data: kept for 12 months after the call (or after your last interaction with us), then securely deleted, unless you become an active CCDI client — in which case ordinary business records retention applies.
    • Email and phone inquiry records: kept for 12 months after our last reply, then securely deleted.
    • Website analytics data: retained by Google Analytics for the default 14-month period, then automatically deleted.
    • Records we are required to keep under Philippine law (e.g., tax records, regulatory filings) are kept for the period the relevant law requires.

    You may at any time ask us to delete personal data you have provided that we are not legally required to keep. See Section 7.

    6. How we protect this data

    We take reasonable and appropriate organizational, physical, and technical measures to protect your personal data, consistent with Section 20 of the Data Privacy Act.

    • Organizational: Our staff who handle personal data are trained on data privacy and are bound by confidentiality obligations as part of their employment with CCDI.
    • Physical: Paper records that contain personal data are stored in secured areas at the clinic with restricted access.
    • Technical: This website uses HTTPS encryption for all data in transit. Booking-form data is transmitted directly to our calendar provider over an encrypted connection. Access to the booking system is restricted to authorized personnel.

    No system is perfectly secure, but if a security incident occurs that may put your personal data at risk, we will notify you and the appropriate authorities in accordance with applicable Philippine law.

    7. Your rights as a data subject

    Under Section 16 of the Data Privacy Act, you have the following rights with respect to your personal data:

    • Right to be informed about what personal data we collect, how we use it, and who we share it with (which this Privacy Policy gives you).
    • Right to access the personal data we hold about you.
    • Right to correct inaccurate, incomplete, or outdated personal data.
    • Right to object to the processing of your personal data for direct marketing or profiling.
    • Right to erasure or blocking of your personal data where lawful grounds exist.
    • Right to data portability — to receive your personal data in a structured, commonly-used, machine-readable format.
    • Right to damages caused by inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of your personal data.
    • Right to file a complaint with the National Privacy Commission (privacy.gov.ph) if you believe your rights have been violated.
    • Right to withdraw consent you previously gave us, at any time, without affecting the lawfulness of processing carried out before withdrawal.

    To exercise any of these rights, contact us at info@ccdilab.com or by phone at (032) 422 0379. We will respond to verified requests within a reasonable time and in any event no later than 30 calendar days.

    8. Cookies and similar technologies

    This website uses a small number of cookies and similar technologies:

    • Strictly necessary cookies — make the website function. Cannot be refused.
    • Analytics cookies (Google Analytics) — help us understand how visitors use the site. Can be refused.
    • Advertising measurement cookies (Meta Pixel) — help us measure ad performance if you arrived via one of our ads. Can be refused.

    You can block analytics and ad cookies in your browser settings, use the Google Analytics opt-out at tools.google.com/dlpage/gaoptout, adjust your Facebook ad preferences at facebook.com/ads/preferences, or clear cookies for this website at any time.

    9. Children

    This website is intended for adult visitors looking for healthcare services and for HR managers or operations leads booking corporate engagements. We do not knowingly collect personal data from children under 18 through this website. If you believe a child has provided us personal data through the website, please contact us at info@ccdilab.com and we will delete it.

    10. Changes to this Privacy Policy

    We may update this Privacy Policy from time to time to reflect changes in our practices, services, or the law. When we do, we will update the "Last updated" date at the top. If the change is material, we will give a more prominent notice.

    11. How to reach us

    For any question, request, or complaint about this Privacy Policy or how we handle your personal data:

    Consolacion Community Doctors, Inc.
    National Highway, Cansaga, Consolacion, Cebu 6001, Philippines
    Phone: (032) 422 0379
    Email: info@ccdilab.com

    If you are not satisfied with our response, you may file a complaint with the National Privacy Commission at privacy.gov.ph.

    This site uses cookies. We use a small number of cookies to keep the site working, understand visitor patterns (Google Analytics), and measure our ads (Meta Pixel). See our Privacy Policy for details.